To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
When is my water bill due?
Bills are always due by the 15th of the month. We are not responsible for U.S. Mail delivery, checks in transit or checks lost in transit. If you have not received your bill by the first week of the month, contact our office and we will be happy to tell you the amount that is due.
How can I set up recurring payments?
You can navigate to the 'Forms & Reports' tab and click on 'All Forms and Reports'. Then print and fill out an ACH Agreement allowing us to debit your bank account monthly for billed charges.
Will your office keep my credit card information on file for recurring payments?
Due to the high risk of a security breach, we do not keep any credit card numbers on file.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
What do I do if I have a leak?
Once you have the leak repaired, bring your receipts into our office and fill out a leak adjustment form. This will discount the cost of the 'leak' water that is above your average bill. You may have one leak adjustment per 12 month period.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.